Refund policy

At Plant & Pot Co., we aim to provide high-quality plants, pots, gardening products, and related services. Because some of our products are living or perishable, different return conditions apply depending on the type of product.

1. Eligible Products – 14-Day Return Window

For eligible non-perishable products, customers may request a return or exchange within 14 days from the date of delivery, provided that:

  • The item is unused and in its original condition.
  • The item is returned in its original packaging, where applicable.
  • The item has not been damaged, altered, installed, assembled, or used.
  • Proof of purchase is provided.
  • The product is eligible for return under applicable Kuwait consumer-protection requirements.

Returned items will be inspected before a return, exchange, or refund is approved.

2. Plants and Other Perishable Products

Due to their living, natural, and perishable nature, plants, flowers, seeds, bulbs, and other clearly identified perishable plant products are not eligible for change-of-mind returns or exchanges.

Plant appearance may naturally vary depending on season, availability, lighting, maturity, and growing conditions.

3. Product Photos and Natural Variation

Product photographs displayed on our website are provided for reference.

The actual plant or natural product may vary in:

  • Color
  • Size
  • Shape
  • Leaf count
  • Growth pattern
  • Arrangement
  • Potting or presentation

Natural variation does not by itself constitute a defect where the product substantially corresponds to the product described or ordered.

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or different from what was ordered, please contact us as soon as possible and preferably within 24 hours of delivery.

Please provide:

  • Your order number or proof of purchase
  • Clear photographs of the product and packaging
  • A description of the issue

The 24-hour notification period helps us investigate delivery-related damage promptly, particularly for living and perishable products.

5. Non-Returnable Products

The following products may not be eligible for ordinary change-of-mind returns where permitted by applicable law:

  • Living plants and other perishable plant products
  • Flowers and other highly perishable natural products
  • Seeds and bulbs
  • Custom-made or personalized products manufactured according to the customer's specifications
  • Products that have been used, damaged, modified, installed, or altered by the customer
  • Products that cannot reasonably be returned due to their nature

Certain products may have additional return conditions clearly stated on their product page or at the time of purchase.

6. Sale and Promotional Products

Sale, discounted, and promotional products remain subject to the consumer rights applicable under Kuwait law.

Any special return conditions applicable to a particular promotional product will be clearly communicated to the customer before or at the time of purchase.

7. Order Cancellation

If you wish to cancel an order, please contact us immediately after placing the order.

We process orders quickly, and cancellation may not be possible once an order has been prepared, dispatched, delivered, or otherwise processed.

Where cancellation is legally permitted and approved, any applicable refund will be processed according to the applicable payment and refund procedures.

8. Refunds

Once an eligible return has been received and inspected, we will notify you whether the refund or exchange has been approved.

Approved refunds will be processed within a reasonable period using the applicable payment method or refund procedure.

The time required for the refund to appear in the customer's account may also depend on the customer's bank, card issuer, payment provider, or other financial institution.

9. Exchange

Where an exchange is permitted, the replacement product will be subject to availability.

If the requested replacement is unavailable, we may provide another appropriate remedy in accordance with applicable law.

10. Return Shipping

For approved returns, the customer is responsible for returning the eligible product to our shop.

Customers may bring the product directly to our shop during business hours for inspection and return processing.

If the customer requests Plant & Pot Co. to collect the product from their location, applicable delivery/collection charges will apply. The collection charge will be communicated to the customer before arranging the collection.

If the return is required due to an error on our part, such as receiving the wrong product or an incorrect order supplied by Plant & Pot Co., we will arrange the return or collection free of charge to the customer.

11. Proof of Purchase

A valid order number, invoice, receipt, or other reasonable proof of purchase may be required to process a return, exchange, or refund.

12. Contact Us

To request a return, report an issue, or ask about a refund, please contact us:

Email: info@plantnpot.com

WhatsApp: +965 60329985

We reserve the right to inspect returned products and determine eligibility in accordance with this policy and applicable Kuwait law.